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Communities > Diagnostic & Analysis System > MaxiDas > cannot access my account
cannot access my account

2246 Views 4 Replies Latest reply: 2016-04-27 07:02:09


  •   Level 2   
    (30) points
    kunbarrie
    2016-04-09 04:02:45
     recently replace  my PC,faulty hard drive,now cannot access my account to down load update program, but can logon to website,says scanner not recognised was bought and registered 4 years ago,still have some months  paid updates if i can access them,
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-04-14 03:08:52 (Reply to:kunbarrie)

     What's the S/N? We can check the account for you. Or please mail to support@autel.com directly, then we will reply you with your ID and password.
    Reply

  •   Level 2   
    (30) points
    kunbarrie
    2016-04-17 22:07:54 (Reply to:Autel Support)
    support never answers,s/n DS009Q003716 thanks. 
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-04-18 02:04:13 (Reply to:kunbarrie)

     Hi, Autel ID of S/N DS009Q003716 is barryroberts.
    Reply

  •   Level 1   
    (8) points
    barryroberts

    2016-04-27 07:02:09 (Reply to:Autel Support)

     thanks for that my fault was putting wrong id in,i can admit my mistakes.
    Reply
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